Report a repair

1What is the problem?

Please confirm whether this issue is in a private area, or a communal area.

Location of the issue

Private

Communal

So that your problem is dealt with as quickly as possible please provide us with as many of the details as possible for the affected appliance. Please include the appliance type, make, model and serial number (if possible). Please also provide an outline of the problem and describe any warning lights or unusual sounds.

Light Bulbs: Please explain what the problem is and item(s) affected in as much detail as possible. e.g type and size of bulb, screw cap/bayonet cap, standard, compact, LED, halogen etc.

Fences: Please explain the problem in as much detail as possible. For non-timber fences also include what material the fence is made out of. Please also upload photos of the fence.

Please state the number and (if possible) the size of those affected and upload photos of it/them. Please also include any other relevant details in this section.

Please explain the extent of the leak by reference to: (a) how big a container is needed and how often the container has to be emptied e.g. one cup every hour or one cup every day; and (b) whether the leak is constant or intermittent. Please also provide us with as many details as possible about the item that is leaking.

Please explain the problem in as much detail as possible and provide details of which room or rooms are affected, when the problem was first noticed and how frequent the problem is.

Please advise what is required, giving as much detail as possible.

Appliance type *

Make *

Model *

Serial number

Number of flights of stairs to the appliance

Type of bulb (e.g. standard or LED)

Size of bulb (e.g. standard or compact)

Bulb fittings (e.g. screwcap or bayonette)

Number of bulbs affected

Fence description (eg wood or wire)

Number affected

Size of item

Only toilet in property

No Yes

How big a container is needed for the leak?

How often do you have to empty it?

Is the leak constant or intermittent?

Which room(s) affected?

When was the problem first noticed?

How frequent is the problem?

Fault detail *

4000 characters remaining

Please include as much useful information as possible about the issue Please advise when you would like the service to take place, (if applicable) how frequently you would like it to happen, and any other information about the service required

Click on a picture to continue

2Add Photos

Please add up to 10 photos, video or audio files (max: 30mb each) to help explain the problem.

Click to upload

3Address details

Address

4Your contact details

No reporting occupier)

This issue will be raised without a reporting occupier

Title

First name

Surname

Email address

Telephone number

Telephone number (alt.)

5Confirm and send

Further notes

4000 characters remaining

*e.g. parking restrictions or limited access for vans

I give authority for my property to be accessed without me being present

I want to be present when the work is carried out

Pet information

*If there are pets in the property, please provide details

Alarm information

*If there are alarms in the property, please provide details

Parking restrictions

*If there are parking restrictions near the property, please provide details

Is there a vulnerable occupier at this property?

I agree to the terms and conditions

Remember my details next time

View the privacy notice

Are you sure?

If you choose to be present when the works are carried out then you must be there to give the contractor access to the property.

A suitable time will be agreed with you once a contractor has been assigned.

If you are not at the property when you have confirmed that you will be, you may be required to pay damages in respect of wasted contractor charges and administration costs.

Close Confirm