Please confirm whether this issue is in a private area, or a communal area.
So that your problem is dealt with as quickly as possible please provide us with as many of the details as possible for the affected appliance. Please include the appliance type, make, model and serial number (if possible). Please also provide an outline of the problem and describe any warning lights or unusual sounds.
Light Bulbs: Please explain what the problem is and item(s) affected in as much detail as possible. e.g type and size of bulb, screw cap/bayonet cap, standard, compact, LED, halogen etc.
Fences: Please explain the problem in as much detail as possible. For non-timber fences also include what material the fence is made out of. Please also upload photos of the fence.
Please state the number and (if possible) the size of those affected and upload photos of it/them. Please also include any other relevant details in this section.
Please explain the extent of the leak by reference to: (a) how big a container is needed and how often the container has to be emptied e.g. one cup every hour or one cup every day; and (b) whether the leak is constant or intermittent. Please also provide us with as many details as possible about the item that is leaking.
Please explain the problem in as much detail as possible and provide details of which room or rooms are affected, when the problem was first noticed and how frequent the problem is.
Please advise what is required, giving as much detail as possible.
Please add up to 10 photos, video or audio files (max: 30mb each) to help explain the problem.
View the privacy notice
If you choose to be present when the works are carried out then you must be there to give the contractor access to the property.
A suitable time will be agreed with you once a contractor has been assigned.
If you are not at the property when you have confirmed that you will be, you may be required to pay damages in respect of wasted contractor charges and administration costs.